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Operations Management Exam – Saturday, May 7th, 2016 page 1/7 OPERATIONS MANAGEMENT EXAM prof. Marco Taisch May 7th, 2016 Please put a X on the parts of the exam that you have done NAME: SURNAME: MATRICULATION NUMBER: Comments (for teachers) QUESTIONS 1) 2) EXERCISE 1 1) 3) 2) 4) EXERCISE 2 1) 3) 2) PLEASE FILL THIS FORM WITH YOUR NAME , SURNAME AND MATRICULATION NUMBER . PLEASE ALSO MARK THE EXERCICES AND QUESTIONS THAT YOU HAVE DONE IN THE EXAM IN THIS FORM. YOU MUST RETURN THIS FORM AND THE TEXT OF THE EXAM. Operations Management Exam – Saturday, May 7th, 2016 page 2/7 OPERATIONS MANAGEMENT EXAM prof. Marco Taisch May 7th, 2016 QUESTIONS (14 points) Question 1 (7 points): Explain what qualifiers, order losers and order winners are, and how they can be identified. Question 2 (7 points): List and explain which are the factors that can be leveraged for the alignment of capacity and demand in services. EXERCISES (19 points) Exercise 1 (10 points) The AGILE is a company which produces mechanical components. In total, it has to deliver 800 good products each day. The production system is composed by four stages in sequence: one milling stage, one welding stage, one deflashing stage and one finishing stage. The first stage, the milling one, is composed by just one machine. Once pieces have been worked in this first stage, they go to the second stage, the welding one, which is composed by four machines that are techn ologically identical and that work in parallel. The pieces that are worked in this stage are processed according to a FIFO logic. The four welding machines are technologically very advanced and all have an automatic quality control on board able to interce pt defective pieces. The AGILE lets you know that all the pieces identified as defective in this stage…