EXAM call 1 questions 1

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1. Lean organizations are characterized by: a. Hierarchical organization composed by few large teams, low level of power delegation to team officers. b. Flat organization composed by many small teams, high level of power delegation to people. c. Flat organization composed by few large teams, high level of power delegation to team officers. d. Hierarchical organization composed by many large teams, low level of power delegation to people. 2. In the HQ case, which are the most significant performance to compete the new market? a. Quality (conformity) and time (Delivery reliability). b. Time (speed), flexibility (product and plan), quality of design. c. Price and quality of design. d. Time (speed), price and flexibility (variety). 3. Choose the only correct answer regarding the customer behavior in a queuing system modeling. a. Reneging is when a customer already in queue gives up the service and goes away without being served. b. Balking is when a customer already in queue gives up the service and goes away without being served. c. Rejecting is when a customer decides to exit the system because she doesn’t respect acceptance requirements. d. Reneging is when customer decides not to enter a queue because it’s already too long. 4. What are the service product characteristics? a. Simultaneity, Customer Participation, Homogeneity, Perishability. b. Perishability, Intangibility, Time Consuming, homogeneity, Customer Participation, High Fixed Cost. c. Intangibility, Simultaneity, Heterogeneity, Customer Involvement in the service process, Perishability. d. Simultaneity, Heterogeneity, Invisibility, Customer Involvement in the service process, Perishability. 5. Which is the most probable decision you can find if a company decides to drive digital transformation through lean…