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Operations Management Exam page 1/12 OPERATIONS MANAGEMENT – FINAL EXAM September 2nd, 2019 NAME: SURNAME: IDENTIFICATION NUMBER: Please put a X on the parts of the exam that you have done Comments (only for professor, please don’t fill this side) QUESTIONS 1) YES NO 2) YES NO EXERCISE 1 1) YES NO 2) YES NO 3) YES NO EXERCISE 2 1) YES NO 2) YES NO 3) YES NO YOU NEED TO RETURN THIS FORM AND THE TEXT OF THE EXAM. Operations Management Exam page 2/12 OPERATIONS MANAGEMENT‐ FINAL EXAM July 22nd, 2019 QUESTIONS (8 points) Question 1 (5 points): XXX For this answer, please use ONLY the following space being synthetic and schematic (statements outside this space will be not considered): Operations Management Exam page 3/12 Question 2 (3 points) XXX For this answer, please use ONLY the following space being synthetic and schematic (statements outside this space will be not considered): Operations Management Exam page 4/12 EXERCISES (23 points) Exercise 1 (9 points) The Sales Manager of a Company decides to apply Yield Managemen t for an important sport event. If the customers will book in advance (40 days before the event ), they can buy tickets at a special price of 200 €. The manager, based on historical data, knows that if he decides to sell all the tickets at this special price, he would not have any problem to sell al l the 500 tickets. But he knows also that the yield management strategy can help to reach more profi t from the event. So he decides to introduce another price, 400 €, from 40 days before the event t ill the day before the event. The demand for tickets sold at 400 € is distributed as a normal dis tribution with average 300 and probability of 80% to sell less or equal 400 tickets. Both the typologies (discounted or full )are characterized by no show…