Complete course notes

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StuDocu is not sponsored or endorsed by any college or university Appunti, tutte le lezioni - Operations management - a.a. 2015/2016 Operations management (Politecnico di Milano) StuDocu is not sponsored or endorsed by any college or university Appunti, tutte le lezioni - Operations management - a.a. 2015/2016 Operations management (Politecnico di Milano) Scaricato da Alessandro Nava ([email protected]) lOMoARcPSD|2751981 7/3/16 EXAM Written exam in July: - 1 ex: LEAN - 2 ex: QUEUEING - 2,3,4 days to correct the exam - 3,4 days after the written exam, the oral exam with theoretical questions FINAL MARK: 50% written exam, 50% oral exam. (30 written, 18 oral: 24) Mid-term written exam: 7 MAY in the morning - 1 ex (queueing) + written questions to answer Final mid-term written exam: first week of July - we have to do only the second part of the written exam (only lean exercise) - oral exam about the second part of the program OPERATIONS MANAGEMENT: introduction Î Why operation management is important? (Yahoo answer) Operations and processes All processes are INPUT-TRANSFORMATION-OUTPUT systems that use transforming resources to work on transformed resources in order to produce products and services. Scaricato da Alessandro Nava ([email protected]) lOMoARcPSD|2751981 Operations and functions involved Functions involved in Operations are product design, engineering, purchasing, production, distribution, planning, after sale support and quality. Operations management evolution Operations management has expanded from treating only the core production processes in manufacturing organisations to include service organisations (a), non-core operations processes (b) and processes in other functions such as marketing, finance and HRM. Operations…