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- University
- Politecnico di Milano
- Degree programme
- Computer Engineering
- Subject
- Process and Service Design
- Classification
- Notes · Complete set
- Original format
- Text
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NotesComplete set
Complete course notes
Study material for Process and Service Design, shared by the Studwiz community and reviewed by moderators.
Process and Service DesignComplete set
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Process and Service Design Professor: Pierluigi Plebani Author: Simone Staffa Politecnico di Milano Computer Science & Engineering — Fall 2019-2020 1 Contents 1 Introduction 4 2 Service Definition 6 2.1 Software Oriented Architecture . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 2.1.1 Reference Model . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 2.1.2 SOA Reference Model . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 2.1.3 What is Service Oriented Architecture . . . . . . . . . . . . . . . . . . . . 7 2.1.4 Benefits of SOA . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 2.2 The Reference Model . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 2.2.1 Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 2.2.2 Dynamics of Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 2.2.3 About services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 2.2.4 IBM SOA Reference Architecture . . . . . . . . . . . . . . . . . . . . . . . 16 2.3 e-Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 2.3.1 Customers and providers interaction . . . . . . . . . . . . . . . . . . . . . 18 2.3.2 Resource intensity of services . . . . . . . . . . . . . . . . . . . . . . . . . 19 2.3.3 Technology in e-Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20 2.3.4 e-Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 3 Service Blueprint 22 3.1 Service design . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 3.1.1 Service design principles . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 3.2 Service blueprinting . . . . . . . .…
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